Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition as when you received it
• The item must be in its original packaging with all tags attached
• You must provide the original purchase receipt or order confirmation

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 5 business days, and a credit will automatically be applied to your original payment method.

Please note that shipping costs are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the original shipping charges from your refund amount.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please follow these steps:

1. Check your bank account again (some banks require additional processing time)
2. Contact your credit card company as it may take some time before your refund is officially posted
3. If you've completed these steps and still haven't received your refund, please contact us with your order details

We will investigate any reported missing refunds and work with you to resolve the issue promptly. In most cases, refund delays are caused by banking processes beyond our control.

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