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SHIPPING POLICY

Shipping Overview

At TimelyGo, we prioritize efficient and secure delivery for all your orders. Whether you're shopping for precision timepieces, durable outdoor gear, or health-monitoring accessories, our streamlined logistics ensure your items are carefully packed and dispatched within 1-2 business days after payment confirmation. We partner with trusted carriers to deliver your purchases safely, with options tailored to different needs and destinations.

Shipping Timeframe

Processing typically takes 1-2 business days (excluding weekends/holidays). Transit times vary by destination:
• Domestic shipments: 3-7 business days
• International shipments: 10-20 business days
Note: Extreme weather or customs clearance may cause minor delays. Seasonal peaks (e.g., holidays) may extend processing by 1-3 days.

Shipping Costs

We offer transparent pricing with automatic discounts at checkout:
Standard Shipping (10-15 business days): $15 for orders under $60
Free Shipping (10-15 business days): Applies automatically to orders of $60+
Expedited options available during checkout for urgent deliveries.

Shipping Regions

We currently ship to 50+ countries including the US, Canada, UK, EU nations, Australia, and select Asian markets. Some restrictions apply to remote areas (e.g., islands, military bases). During checkout, our system will verify if we can deliver to your location. For embargoed countries or unsupported regions, we'll notify you immediately after order placement.

Order Tracking

Within 24 hours of shipment, you'll receive a confirmation email with:
• Your unique tracking number
• Direct links to carrier tracking systems
• Estimated delivery window
Pro Tip: Download your carrier's mobile app for real-time push notifications about package movements.

Delayed or Lost Shipments

While rare, delays can occur due to carrier issues or customs inspections. If your tracking shows no movement for 7+ days or the delivery date passes without receipt, contact our support team at [email protected] with:
• Order number
• Screenshot of tracking status
We'll investigate immediately and either reship your items (if lost) or provide compensation per our terms.

Customs & Import Duties

International customers are responsible for:
• Any customs fees, taxes, or import duties
• Providing accurate delivery documentation
These charges vary by country and are determined at the time of clearance. We declare all packages at actual purchase value to comply with international trade laws. For estimated fees, consult your local customs office before ordering.
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